We currently ship to any physical address in the United States. We do not ship to APOs, FPOs and PO Boxes. At this time, we do not ship to destinations outside the United States.

Shipping Methods:

We offer UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air Saver, Next Day Air Early A.M. and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 50 United States.

Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of UPS Ground, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS 3rd Day Select, Next Day Air Saver, or Next Day Air Early A.M. shipping.

Shipment Delivery Time:

Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. Your expected delivery date will be presented to you at the time of your order.

Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.

Your purchase of in-stock merchandise will be shipped on the day you order if the shipping center receives the order prior to 1 PM EST Monday through Friday, not including standard business holidays. Orders received by the shipping center after 1 PM EST will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. Your expected delivery date will be presented to you at the time of your order. If shipment of your order is delayed, KSAudioVideo.com will notify you by email.

Here’s a quick reference guide for shipping times from when the order leaves our distribution center(s):

Out of Stock Items:

You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.

If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.

Shipping Charges:

Your shipping charge will be based on the weight of your order, the distance shipped, and the method you select when ordering (UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air Saver, Next Day Air Early A.M. or Next Day Air). This includes items shipped in multiple boxes and/or from multiple locations. We charge standard UPS rates. Please click here for information on UPS shipping types.

Orders Damaged in Shipping:

If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call KSAudioVideo.com Customer Service at 888-285-3161 or email us at sales@ksaudiovideo.com to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call Customer Service to make arrangements to return the damaged order.

Shipping Returns:

Your original shipping charge will only be refunded for a part sent to you in error, a defective part, an order damaged in shipping or a part that fails under warranty. This refund will automatically be credited once we receive and inspect the part. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see the Return Policy for further details.

We will also pay for return shipping for a part that was sent to you in error, received defective, damaged in shipping, or has failed under warranty. Details can be found in the Return Policy. If you believe you qualify and would like us to pay for return shipping, you must email us at a href="mailto:sales@ksaudiovideo.com">sales@ksaudiovideo.com or call us at 888-285-3161 before attempting to return the part. COD shipments will not be accepted.

How To Contact Us

Should you have other questions or concerns about these shipping policies, please call us at 888-285-3161 or send us an email at support@ksaudiovideo.com.