Onsite Service

We roll a fleet of trucks each and every day. Give us a call and we will be more than happy to send a service professional to your home or business.

We have a complete field service dispatching system designed to exceed customer service expectations. We will effectively communicate with you throughout the entire process from the initial service request to completion. We have invested in this technology to keep our customers informed. KSAV has an experienced staff of in-house professionals that also support the technician and ensure that our customers' wishes are implemented. We instill in our staff honesty and integrity. Every customer also receives appointment confirmations, scheduled arrival times, en route notification emails, a technician call ahead notice, and completed work done notes for every service call.

New Installation:

Most new installations are scheduled within 1-7 business days depending on product availability and our service schedule. Please let us know if you have any special requests or project deadlines and we will be happy to accommodate you however we can.

Service Calls:

Most service calls are scheduled within 0-3 business days depending on our service schedule.

24 / 7 Emergency Service Calls:

Urgent service calls are also available and premium service call fees do apply. You can call our main number 704-896-3900 or leave a message on our emergency number: 704-918-5268 .

Need Support?

On-Site Consultation Visit Our Showroom Schedule Service

The Four Biggest Problems you'll have with most installers and how the

Advantage will overcome them all.

Wrong part or no part when you need it

THE KS ADVANTAGE

No one likes making countless trips to the store or using the wrong part for the job. Our professionals will guarantee you have the best part, not just a part that will "make it work." All parts we install are backed with a 1 year installation guarantee

HOW DO WE DO IT?

We have a fleet of company-owned vans complete with all the latest parts and equipment necessary for a Satisfaction Guaranteed custom installation, specifically stocked for your job. And our in-house system of checks and balances makes sure we are ready to provide you with top performance service you would expect from us every time. You do not just get an installer, you get a team of system designers, technicians and service personnel to support you from start to finish.

Inexperienced, part timers and 3rd party installation companies

All of our technicians are trained to meet various Audio Video certifications, and are continually tested for knowledge of the products and services we provide. Each technician is KSAV-certified before being allowed to work on your installation. Our installers are company employees, qualified with years of installation service, backed by a quality control system that allows us to offer our renown guaranteed service. If it's not right for any reason, we don't leave your home, office or business until you are completely satisfied!

Service call times not met or even given

We have a complete field service dispatching system designed to exceed customer service expectations. We will effectively communicate with you throughout the entire process from the initial service request to completion. Every customer receives appointment confirmations, scheduled arrival times, en route notification emails, and technician call ahead phone call, and completed work done notes for every service call we do!

Additional costs and surprises

There will be no surprises period! To be the best we have invested years into processes, systems and training combined with many more years of experience installing all types of products in the field of Audio, Video, Networking and Satellite TV. We have the knowledge and skill to deliver a turn-key solution. There will not be any surprises - - GUARANTEED!